WhatsApp Shared Inbox
get.chat’s WhatsApp Team inbox allows your customer support or customer satisfaction team to respond to customers’ queries over WhatsApp simultaneously and through different devices. The WhatsApp Team inbox solution turns your WhatsApp inbox into a pleasant communication space for both the clients and the team. Moreover, it makes it easy and efficient to manage customer support for your business. Check our WhatsApp team inbox Solution for enterprises here.
get.chat WhatsApp team inbox solution for enterprises
get.chat’s WhatsApp Team Inbox was designed to provide full flexibility in order to customize it
to the needs of enterprises, resellers, and third-party systems. get.chat can be licensed and integrated into your system as a white label software.
Frequently Asked Questions
What is WhatsApp Business API (WABA)? And How is it different from the WhatsApp Business Mobile App?
The WhatsApp Business Application allows users to have a business account and a personal account simultaneously on the same device. Thus segregating business messages and private messages by having a separate application for business use. This Application is useful for small businesses that want to send encrypted messages free of charge, and make use of features such as quick replies, sending greeting messages, away messages, and labeling conversations.
On the other hand, the WhatsApp Business API is made for bigger businesses that need automation and CRM features. In other words, it was created for businesses that deal with a large volume of messages that cannot be handled through the use of the WhatsApp Business App. The WhatsApp Business API enables you to connect WhatsApp with CRM platforms like HubSpot or Pipedrive or to automate messages using a chatbot. WABA also comes with other Perks such as supporting multiple users and multiple devices and sending template messages.
What is an API? And why do I need a WhatsApp Business API (WABA)?
API (Application programming interface) simply put, is a software intermediary or a connection that enables the exchange of data and information between two software. WABA is important when it comes to pushing information from WhatsApp (Such as messages, notifications, contact information) to other applications such as HubSpot or Pipedrive for example.
get.chat’s WhatsApp integration API is built on WABA, and it enables you to connect unlimited applications to your WA Business account simultaneously.
What is the difference between get.chat’s WhatsApp Integration API and WhatsApp Business API (WABA)?
get.chat’s Whatsapp Integration API leverages your WABA, and unlocks additional features that you can have by the sole use of WABA such as:
- Connecting unlimited apps to your WA Business account simultaneously
- Gives Multiple users the access to sending and receiving your WA Business account messages.
- Enables the user to search within the last 1.5 million messages
- Enables the user to easily integrate WhatsApp Business with other applications through Zapier
- Push messages from WABA to each app (or system) separately using separate webhooks or websockets
What is WhatsApp team inbox?
get.chat’s WhatsApp Team Inbox or the Web Inbox, is a graphical user interface for you and your team.The Web Inbox is technically a frontend of the Integration API. It allows you to have multiple user access when it comes to the sending and receiving of your WA Business Account Messages. In simple terms, the Web Inbox is a collaborative inbox that gives multiple team members the ability to respond to clients over WhatsApp through a shared dashboard.